Connecting with FTP (FileZilla and others)

FTP is faster than File Manager for big uploads or when you want to sync files from a code editor.

Get your FTP settings

In cPanel → FTP Accounts, click Configure FTP Client next to your account. The page shows:

• Host — your domain or server hostname.
• Username — your cPanel username (or a sub-account you created).
• Port — 21 (FTP) or 22 (SFTP, more secure).
• Password — same as cPanel.

FileZilla setup

1. Open FileZilla → File → Site Manager → New Site.
2. Protocol: SFTP (preferred) or FTP.
3. Encryption: Require explicit FTP over TLS.
4. Logon Type: Normal, then paste username and password.
5. Click Connect.

Common errors

• "Could not connect" — wrong host or your IP is blocked. Try the server hostname from your welcome email; if still blocked, open a ticket.
• "Login failed" — password mismatch. Reset the FTP password in cPanel.
• "Connection timed out" — switch to passive mode (Edit → Settings → Connection → FTP → Passive).