Billing & Account
Invoices, refunds, account changes.
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How to log in to your client area
The login URL, what to do if your password is wrong, and switching between accounts.
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Resetting your client area password
Reset link not arriving? Most fixes take under a minute.
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Viewing and paying invoices
Where to find invoices, paying online, downloading PDFs and getting a GST tax invoice.
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Upgrading or downgrading your plan
Move to a bigger plan in one click — your data stays in place, no downtime.
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Cancelling a service and our refund policy
How to cancel, what gets refunded, and what happens to your data afterwards.
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